Returns & Exchanges
Eligibility for Return
You have [14–30] days from the date of delivery to request a return or exchange. Requests made after this window unfortunately cannot be accepted.
We want you to love your Kauvia wig. If something isn’t quite right, we’re here to make it easy to fix — here’s everything you need to know about returns and exchanges.
To qualify for a return or exchange, your wig must be:
- Unworn and unstyled
- Unaltered — not cut, colored, or restyled in any way
- In its original packaging, with all tags and protective coverings intact
- Free from makeup, product residue, perfume, or odors
Non-Returnable Items
For hygiene and safety reasons, we cannot accept returns on wigs that show signs of wear, alteration, or have been removed from their protective packaging.
- Pre-Order / Made-to-Order Wigs — since these are handcrafted specifically for you, they are final sale and not eligible for return or exchange, unless the item arrives damaged or defective.
- Sale or clearance items, unless stated otherwise.
- Accessories such as wig caps, combs, or care products, once opened.
Exchanges
Want a different color, length, or style instead of a refund? Let us know when you submit your return request, and we’ll do our best to accommodate an exchange based on availability. If there’s a price difference between items, we’ll follow up with details on how to complete the exchange.
Damaged, Defective, or Incorrect Items
If your wig arrives damaged, defective, or isn’t what you ordered, please contact us within [48 hours] of delivery at support@kauvia.com with:
- Your order number
- A description of the issue
- Clear photos of the item and packaging
We’ll work quickly to make it right — whether that’s a replacement, exchange, or refund, at no additional cost to you.
Refunds
Once we receive and inspect your returned item, we’ll notify you by email regarding the approval status of your refund.
- Approved refunds are processed back to your original payment method within [5–10] business days.
- Please note that your bank or card provider may take additional time to reflect the refund on your statement.
- Return shipping costs are the customer’s responsibility, unless the item arrived damaged, defective, or incorrect.
How to Start a Return
Please note: a refund cannot be issued until we receive your returned item, so we kindly ask that you send it back as quickly as possible once your return is approved.
Questions?
We know returns can feel stressful, but we’re here to make the process as smooth as possible. If you have any questions before or during your return, reach out to us at support@kauvia.com— we’re always happy to help
