Shipping Policy
Order Processing Time
At Kauvia Hair & Beauty, we know you’re excited to receive your new wig, so we work hard to get every order processed, packaged, and shipped as quickly as possible — without compromising on the quality checks that go into each handmade piece..
These are wigs already completed and available in stock, ready to be packaged and sent out right away. After order confirmation, they are processed within 1–3 business days before dispatch.
Since these are handcrafted specifically for you, processing may take 7–14 business days before shipping. Estimated timelines are noted on each product page.
- Every wig goes through a quality check before it leaves our hands, to make sure it meets our craftsmanship standards. Orders are not processed or shipped on weekends or public holidays.
Order Tracking
Once your order ships, you’ll receive a confirmation email with a tracking number so you can follow your package every step of the way. If you haven’t received tracking information within [2] business days of your order, please reach out to us at support@kauvia.com
Quality & Processing Notes
Incorrect Shipping Information
Please double-check your shipping address at checkout. We are not responsible for orders shipped to an incorrect address provided by the customer. If you notice an error, contact us immediately at support@kauvia.com — we'll do our best to correct it before your order ships, but we cannot guarantee changes once an order has been processed.
Lost, Stolen, or Damaged Packages
We partner with trusted, reliable carriers like DHL and USPS, so you can rest assured your order is in good hands from the moment it leaves us. That said, once a package is marked as "delivered" by the carrier, we are not responsible for items that are lost, stolen, or damaged. If this happens, please file a claim directly with the shipping carrier, and we're happy to assist with any documentation you need for your claim.
Returns & Exchanges
We want you to feel completely confident in your purchase. If something isn't quite right, we've got you — returns and exchanges are accepted within [14–30] days of delivery, as long as the wig is unworn and in its original packaging. Pre-order/made-to-order pieces are final sale unless they arrive damaged or defective. Full details on our Returns page.
Order Changes & Cancellations
We move quickly to get your order into production, so if you need to make a change — like updating your shipping address, wig length, or color — please reach out to us within [12–24 hours] of placing your order. Once an order has entered processing or production, we may not be able to make changes or cancel it, especially for made-to-order wigs that are already being handcrafted just for you. We'll always do our best to accommodate last-minute requests, so don't hesitate to reach out — the sooner you contact us, the more likely we can help.
